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Do you have questions about purchasing or disposal with us?

The most frequently asked questions

Which printer cartridges are purchased?

We only buy original toner and ink cartridges (original and recycled) which are listed in our purchase price lists at Purchase prices for ink cartridges or Purchase prices for toner cartridges. If you do not find what you are looking for, simply send us a few pictures of your toner cartridges or printer cartridges by e-mail. We can then tell you for sure whether your modules are suitable for recycling. Or simply use our enquiry form.

Are alternative/no name toner cartridges also disposed of?

No, we are specialised in the purchase and recycling of original toner cartridges, i.e. the toner cartridges of the printer manufacturers. Please do not send us alternatives, No Name or recycled toner cartridges. Alternative or compatible toner cartridges and drum units are available in many different variations. They are sometimes labelled with "Alternative" or "Remanufactured", sometimes also with "Rebuild/Refill", "Suitable for" or not at all. They contain components and materials that we are not familiar with. We recommend that you dispose of such alternative cartridges via your source of supply.

Is shipping free of charge for me?

This depends on the country from which the goods are shipped and the purchase value. Above a certain value the collection of pallets is free of charge and you can order a collection. For shipments that you send to us at your own expense, we will pay you a contribution to transport costs: We add 5% of the value of your toner cartridges and ink cartridges to your remuneration, up to 50€ per shipment.

How should I pack the toner and ink cartridges?

Secure for transport! Empty toner and ink cartridges are highly sensitive constructions. It is therefore important that you ensure safe transport packaging. The packaging must be able to safely protect the contents of the shipment against stresses to which it is normally exposed during shipping (e.g. pressure, impact, fall or vibration). Damaged inks or toners will not be remunerated!

What do I have to enclose with the shipment?

Please always include the shipping ticket with the following information with your delivery: Company name, contact person, address, telephone and fax number, e-mail address and VAT number. If you send as a private person, we only need your name, address, telephone number and email address. It is not necessary to provide a summary of the contents of your shipment with empty toners or inks.